Returns & Refunds

Please read through the contents of this page carefully and be sure you understand our policies before completing your purchase.

 

I received a wrong / damaged item:

Our bad, we're only human. We will rectify the situation ASAP.

If your item arrives damaged for whatever reason, or If you receive the wrong item, please email us at [hello@ecopodcoffee.com] within 14 days of receipt of goods and include the following information.

  • Full name
  • Order number
  • Brief explanation of the issue you are encountering
  • Photo or video of said issue
  • Name/Model number of your coffee machine

We will get back to you with a solution within 48 hours.

 

 

Return Eligibility:

A return is not eligible in the following circumstances:

  • Change of mind 
  • User error or other means of misuse is found to be the cause of damage or malfunction
  • The pod has be used in a machine not shown in the applicable compatibility guide
  • More than 14 days has passed since you received your goods

* Return/refund cannot be provided when due to customer error. Example: incorrect shipping address, not acknowledging shipping time estimates, not reading sizes or compatibility in the descriptions of our products, etc. 

 

 

Return process:

We want to make this process as easy as possible for you. If you believe your purchase is eligible for a return, simply email us at [hello@ecopodcoffee.com] with the following information; 

  • Full name
  • Order number
  • Brief explanation of the reason for your return

If your request for a return/refund is valid we will send you a prepaid return label to send the product back at our cost.

 

Refund process:

Once you have received your return label we will refund 25% of your order up-fount.

You will receive the remaining amount (less the non-refundable $5 fee for shipping, handling and service) when the goods arrive at our warehouse.

It may take up to 48 hours for the funds to appear back in your account.

* All refunds are processed via the payment method that was used for the original purchase.

 

Lost order / Delivery issue:

This is an extremely rare occurrence, however with the postal system under the pressure that it is at the moment it unfortunately can happen. Everybody is trying their best.

Please email us at [hello@ecopodcoffee.com] and include the following information.

  • Full name
  • Order number

We will rectify the situation by re-sending your order, or canceling the order at your request and refunding (packages are deemed lost in transit 8 weeks after the order was placed, you will automatically be refunded then).

 

Exchanges

If the item(s) is unused and in original packaging, please email us at [hello@ecopodcoffee.com] and we will see what we can do to help.